Refund Policy
Effective May 12, 2026
Most goods on HollerShop are perishable — fresh produce, baked goods, prepared food, and handmade items that don't hold up to return shipping. As a result, returns aren't generally accepted. But we want you to be happy with what you bought, so the steps below cover the issues we do refund.
When you'll get a refund
- Missing item.Your order is short an item that was on the receipt. We'll refund the item.
- Damaged or spoiled on arrival.An item is visibly damaged, leaking, moldy, or otherwise unsafe when you pick up or it's delivered. We'll refund the affected item(s).
- Wrong item.You received something different from what you ordered. We'll refund the wrong item and, where possible, get the right one to you.
- Allergen mismatch.A product's listed allergens didn't match what was actually in it. We'll refund the affected item(s) and, in serious cases, investigate with the vendor.
- Vendor cancellation.A vendor cancels after the order is placed but before fulfillment. We'll refund the affected items automatically.
When you won't
- You didn't pick up.If you don't collect a pickup order during its window, the goods often spoil and the hub isn't staffed. Unpicked-up orders aren't refunded.
- Buyer's remorse.Changed your mind after the vendor packed your order — we can't refund.
- Subjective taste preference.“I didn't like the flavor” isn't a refund reason. If a vendor's product was meaningfully different from how it was described, that's different — tell us.
How to request a refund
- Within 24 hours of pickup or delivery, email support@hollershop.com with:
- Your order ID (first 8 characters is fine)
- What went wrong
- A photo, if applicable
- We respond within one business day. If the refund is straightforward, we issue it the same day.
- Refunds are issued through Stripe to the original payment method. Stripe typically posts the refund in 5–10 business days depending on your bank.
Chargebacks
Please reach out to us before disputing a charge with your bank. Most refunds we can issue ourselves within a day; a chargeback takes weeks, generates fees for both sides, and — for clear-cut cases where you actually received the goods — may result in account suspension under our Terms of Service.
Vendor-related fault
When a refund is due to vendor fault (missing items, spoilage, mislabeled allergens), we may recoup the refunded amount from the vendor under the Vendor Agreement. That's between HollerShop and the vendor — your refund isn't affected.